Here’s a scenario that might sound familiar to many. Here it goes, you bought an iPhone like two years ago, and the skin suddenly breaks, water spills on it or even the battery dies. You then realize that the warranty is long expired. The big question comes to your mind, where do you take the phone for repair. Do you trust an independent repair shop or do you take to the Apple dealers for fixing it?
The main factors to consider while answering this question ought to be the cost of fixing, the time taken to repair and the quality of the part to be fixed. With the increased number of counterfeit products in the market, it’s a tough call to vouch for whether an unauthorized dealer would have the original parts and also follow the right procedure.
Challenges of having your iPhone fixed at Apple Store Repair Outlet
According to Mr. Kundan Josh CEO of the APPLAB in Toronto, there are downsides to the Apple store repair. There is a possibility of not getting an appointment when you need it or sometimes waiting in the queue can take too long. If you want to get your iPhone repaired at an Apple store, you will need to book this in advance, online. The turnaround time after a phone has been mailed to Apple can be weeks. Not to mention the high cost of repairs when you go to Apple for repairs outside of warranty. Their average finish time is around five business days.
Why you should avoid independent repair shops in many cases
Most independent shops are much faster and cheaper compared to the Apple Store. However the cheaper repairs may be coming at a cost as when prices are notably lower than those of the original product, it is either that the cheap parts are being used or you are most likely to be offered poor workmanship.
A third party repair on an iPhone also nullifies the warranties from Apple so this sort of repair should mostly be done when your device is already out of official warranty. This is because Apple doesn’t support the use of independent shops to repair any of their devices. The company believes in Apple-certified repair technicians who are experts, trained to use only the genuine parts.
Doing thorough market research for the non-Apple dealer to find a credible dealer like the UK’s iParts 4U would be a great idea so that one does not fall for counterfeit products.
To have the phone repaired by the independent dealers, in my opinion, has its own benefits one of which is to satisfy the urgent need for fixing the phone. Apple stores repair services are of high quality compared to that of independent dealers, but in as much one would want to have a repair done at Apple stores, many barriers hold that decision such as lead time, cost and reliability. It can be hard for someone to wait for weeks to have a phone fixed, whereas there is a more affordable alternative, which is readily available with almost similar results.
Perhaps since Apple is against using third-party dealers, they should try to improve their repair services so that they can easily beat the black market. They can start by reducing the repair times and offering lower repair costs for out of warranty devices.
With any iPhone repairs, whichever decision one may take, it is always advisable to do a thorough background check of the dealers you are about to entrust your phone with.